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Thank you for your interest in a career with Sodexo! Sodexo is an EEOO/AA/Minority/Female/Disability/Veteran employer.
Position Summary:
oHandles customer service inquiries and problems via the telephone recording recurring problem areas.
oProvides immediate assistance to customers as requested.
oMaintains a method to document, track and research customer input.
oShares recurrent problems identified by customer input.
oReviews statistics and trends with appropriate personnel.
oIdentifies needs and makes recommendations for quality improvement that creates perceived value to customers.
oMay respond to e-mail inquiries.
oMay send written communications in response to customer comment forms.
Typical Knowledge and Skills: Identify the qualifications to competently perform the job. List any language(s), software or registrations required to perform this job. Please describe the typical writing, speaking and presentation skills required for this job and identify the audience.
Applies basic skills and may develop advanced skills using tools and equipment appropriate for the position. Ability to effectively communicate policies, and/or procedures in a manner easily understood by fellow employees.
Typical Requirements:
o Education or Equivalent Experience: High School Diploma or GED or equivalent experience.
o Supervisor/Managerial Experience: None
o Function Specific Experience: 0 to 2 years of related work experience.
o Certification Requirements: None. - Free Classified Ads in US on Craigslist