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Manager, Customer Service Ops buy in US, Free Classifieds Ads

What Customer Service Operations contributes to Cardinal Health


Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.


This customer service leader will work directly with our channel partners who distribute Cardinal Health brand products to health care providers. As a key representative of our products and our brand, this person will help to implement the best practices of a manufacturing company that leverages distributors to reach our end-customer. With patient care as the priority, this leader will establish relationships with key customers, help support the development of new channels, and prepare the team for growth beyond the $2B+ being serviced today. This team has a global footprint, serving both US and international distributors, and leverages a global team to fulfill its mission. Travel is required as needed to support the goals, customers and teammates, typically less than 30% of the time. This role is based in Sherwood, AR, a suburb of Little Rock.


Qualifications



  • Bachelors degree or equivalent work experience

  • 4-6 years experience

  • Previous leadership experience required


What is expected of you and others at this level



  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff

  • Participates in the development of policies and procedures to achieve specific goals

  • Ensures employees operate within guidelines

  • Decisions have a short term impact on work processes, outcomes, and customers

  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management

  • Interactions normally involves resolution of issues related to operations and/or projects

  • Gains consensus from various parties involved


Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


 
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